27 Best CRM Software For Small Businesses In Singapore

In Singapore, where agility and customer connection are paramount, the right CRM (Customer Relationship Management) software can be a game-changer for small enterprises. Thus, navigating many options to find the best CRM software for small businesses in Singapore requires a discerning eye. 

This listicle serves as a comprehensive guide, offering insights into CRM solutions that are not only efficient but also tailored to meet the unique demands of Singapore’s vibrant small business sector.

#1. BestMarketer – Best CRM Software For Small Businesses

Image Credit: BestMarketer
Website:https://www.bestmarketer.co/ 
Contact:+65 6027 2388 (Call)
contact@bestmarketing.com.sg (Email)
Price:$97 per month
$997 per year
Key Features:Email Marketing
SMS Tracking
Unlimited Sales Funnel
Website Builder
Call Tracking
Surveys & Forms
Booking & Appointments
CRM & Pipeline Management
Tracking Analytics
Reputation Management
Courses/Products

BestMarketer is a quintessential choice in CRM software for small businesses in Singapore, offering an all-encompassing solution for online marketing and sales. It converts various traffic sources into valuable leads, centralises customer information with customisable fields, and seamlessly integrates communication channels like social media, emails, and website chats. 

The platform also boosts sales conversions through user-friendly landing pages and drag-and-drop editors, eliminating the need for external designers or programmers. 

Additionally, BestMarketer aids in increasing transaction sizes and purchasing frequency by offering features for upsells, cross-sells, and creating a dedicated customer members area, thereby enhancing customer loyalty and engagement.

#2. Salesforce Essentials

Image Credit: Salesforce Essentials
Website:https://www.salesforce.com/ap/
Contact:800 1301 448 (Call)
Price:$25 per user per month
Key Features:Contact and Lead Management
Email Integration
Sales Automation

Salesforce Essentials, a trailblazer in CRM solutions, has consistently aimed to strengthen bonds within the business community and between organisations and their clients in Singapore. It embodies the ethos of unity and trust, leveraging technology to resolve complex challenges and contribute to societal betterment. 

Emphasising the importance of interdepartmental collaboration, Salesforce Essentials integrates Customer 360, the world’s foremost CRM platform, ensuring every team shares a unified understanding of customer insights. 

This system, supplemented with Tableau, empowers businesses to unearth deep insights and take data-driven actions, fortifying customer relations and supporting business pivots amidst evolving technological landscapes.

#3. Zoho CRM

Image Credit: Zoho CRM
Website:https://www.zoho.com/crm/small-business-crm-software/
Contact:+65 67231040 (Call)
sales@zohocorp.com (Email)
Price:$14 – $52 per user per month
Key Features:Automation (Macros) Google Ads Integration
Integration with Google Workspace
Social Media Management
Automated lead generation from Facebook and Twitter
Live Chat and Visitor Tracking
Sales
Signals
Custom Modules

Zoho CRM emerges as a standout option for small and medium-sized businesses in Singapore, addressing the core need for efficient customer management as businesses expand. Recognised for its ease of use and customisation, Zoho CRM enables businesses to adapt its functionality to their unique processes without requiring technical expertise. 

Its quick onboarding process, including a straightforward migration system, Zwitch, eases the transition from conventional spreadsheets to contact managers. Zoho CRM also boasts robust integrations with various business tools and ensures data security with advanced features. 

Its capabilities extend to effective lead management, sales automation, and managing social media interactions, positioning it as a comprehensive solution for small businesses keen on maximising sales and productivity.

#4. Monday Sales CRM

Image Credit: Monday Sales CRM
Website:https://monday.com/crm
Contact:Visit their website to fill out a contact form
Price:Free trial available
Paid plans start from $10 – $24
Key Features:Unlimited contacts and pipelines
Advanced account, contact, and deal management
Integration with Gmail and Outlook
Sales forecasting and customisable email templates
Email tracking and automation

Monday Sales CRM positions itself as one of the best CRM software for small businesses in Singapore, offering a user-friendly, fully customisable sales platform that requires no coding knowledge. It allows small businesses to tailor their CRM to align perfectly with their unique sales cycles. 

With features like editable deal stages, management of multiple pipelines, and extensive column additions, it adapts to diverse business needs. Additionally, Monday Sales CRM streamlines sales processes through automation, such as lead assignment and email tracking, and centralises client communication by integrating email functionalities. 

This platform saves valuable time and enhances customer interaction efficiency, making it a preferred choice for small enterprises in Singapore.

#5. ActiveCampaign

Image Credit: ActiveCampaign
Website:https://www.activecampaign.com/
Contact:https://www.activecampaign.com/contact
Price:From $29 – $149 (USD)
Key Features:Personalised email and interaction automation
Lead-driving marketing automation
CRM for sales automation and lead engagement
Over 900 integrations with various apps
Sales analytics with lead scoring

ActiveCampaign emerges as a dynamic choice for CRM and marketing automation, ideal for small businesses in Singapore seeking to drive growth and exceed sales targets. Its strength lies in delivering personalised communications through automated emails and interactions, ensuring a consistent experience for customers from start to finish. 

ActiveCampaign excels in unifying data, thereby sharpening marketing strategies, and its sales automation capabilities capture, qualify, and engage leads effectively. The platform also boasts extensive integrations with over 900 apps, enhancing its adaptability. 

Its features, such as sales reporting, lead scoring, and automated deal updates, provide invaluable insights and efficiency, making ActiveCampaign a robust tool for small businesses aiming to impact the market significantly.

#6. SuiteDash

Image Credit: SuiteDash
Website:https://suitedash.com/
Contact:questions@suitedash.com (Email)
Price:Free 14-day trial
Paid plans start from $19 – $99 per month (USD)
Key Features:Comprehensive CRM capabilities
Integrated project and task management
Invoicing and recurring billing features
File sharing functionality
Tailored for various professional niches

SuiteDash emerges as a comprehensive, all-in-one CRM platform for small businesses in Singapore, addressing the challenge of integrating various business functions. This software consolidates project management, billing, client portals, and more under one unified dashboard, simplifying operations and reducing costs. 

What sets SuiteDash apart is its focus on seamless integration, allowing businesses to manage their entire operation from a single access point. The platform offers extensive customisation, including branding elements and a custom domain feature, enabling businesses to present a professional, cohesive face to their clients. 

SuiteDash offers a blend of functionality, integration, and brand consistency for small businesses in Singapore, making it a valuable asset in a competitive market.

#7. HubSpot CRM

Image Credit: HubSpot CRM
Website:https://www.hubspot.com/
Contact:+65 6955 6000 (call)
Price:$800 – $3,600 per month (USD)
Key Features:Email tracking software
Email marketing software
Lead management software
Marketing analytics

HubSpot CRM stands out as one of the best CRM software for small businesses in Singapore, offering a holistic platform that integrates marketing, sales, content management, and customer service. This connected system empowers businesses to concentrate on what truly matters – their customers. HubSpot’s platform comprises six core products, each feeding into a unified CRM database. 

This integration provides deep insights into every contact’s journey, making each customer interaction more meaningful and informed. While each product excels individually, their combined use unlocks a new realm of efficiency and customer understanding, ideal for Singapore’s rapidly evolving small business sector.

#8. Less Annoying CRM

Image Credit: Less Annoying CRM
Website:https://www.lessannoyingcrm.com/
Contact:help@lessannoyingcrm.com (Email)
Price:$15 per user per month
Key Features:Unlimited contacts and custom fields
User-friendly pipelines and email logging
Task management features
25GB file storage per user
Mobile access and user permission controls

Less Annoying CRM, founded by two brothers with a mission to aid small businesses, has redefined CRM software for small businesses in Singapore. It eschews the usual complexities, offering what businesses truly need without unnecessary frills or jargon. 

Here, The focus is simplicity, transparency, and trust, providing a CRM solution that feels more like a partnership than a mere service. This ethos extends to treating customers’ crucial data with utmost respect and accountability, offering direct communication and honest answers. 

It’s a breath of fresh air in the CRM landscape, prioritising the needs and concerns of small businesses in Singapore and fostering a climate of trust and reliability.

#9. ADA-Asia

Image Credit: ADA-Asia
Website:https://ada-asia.com/
Contact:https://ada-asia.com/contact-us
Price:Contact them for more information
Key Features:Centralised customer data management
Omnichannel CRM for personalised customer experience
Advanced AI/NLP engine for conversational commerce
Multilingual omnichannel chatbots
Integrated performance marketing and creative content studio

ADA-Asia offers a comprehensive CRM solution, transforming marketing efforts for small businesses in Singapore with a streamlined platform that centralises customer data and maximises conversion. ADA’s CRM combines analytics, marketing, commerce, and customer experience solutions to revolutionise customer relationships. 

The platform offers a centralised system for managing customer information, improving lead management, and targeting marketing efforts for maximum impact. ADA-Asia’s omnichannel CRM empowers marketing strategies with personalised customer experiences, leveraging popular channels like WhatsApp and Viber. 

Its conversational commerce capabilities, powered by advanced AI and NLP, enable businesses to engage customers effectively through chat. ADA-Asia’s CRM platform drives growth, streamlines processes, and improves team collaboration, making it a versatile tool for enhancing customer relationships and achieving business success in Singapore.

#10. Copper

Image Credit: Copper
Website:https://www.copper.com/
Contact:https://www.copper.com/contact
Price:$29 – $129 (USD) per user per month
Key Features:Full integration with Google Workspace
Centralised contact and email management
Visual sales process tracking in pipelines
Productivity tools within Google Calendar and Gmail
Extensive integration with tools like Mailchimp, QuickBooks, and LinkedIn

By seamlessly integrating with Google Workspace, Copper distinguishes itself as a leading CRM tool, particularly suitable for the best CRM software for small businesses in Singapore. It synchronises effortlessly with Gmail, Google Calendar, and Google Drive, centralising all essential business contacts and communications. 

This integration offers immediate access to a comprehensive history of interactions, ensuring that team members are always up-to-date with client communications. Additionally, Copper enhances productivity by embedding tools directly within Google Workspace, facilitating efficient management of the sales process and customer relationships. 

Copper is a versatile and efficient CRM choice for small businesses in Singapore with various integrations ranging from Mailchimp to LinkedIn and QuickBooks.

#11. Nutshell

Image Credit: Nutshell
Website:https://www.nutshell.com/
Contact:https://www.nutshell.com/contact
Price:$16 – $67 (USD)
Key Features:Sales automation for maximum efficiency
Detailed reporting and analytics
Comprehensive email marketing tools
Web form collection for lead capture
Team collaboration and contact management

Nutshell is an all-encompassing CRM and sales automation software ideal for small businesses in Singapore. It is dedicated to enhancing efficiency and maximising sales performance with features like automated reporting, analytics, and email marketing. 

Nutshell’s web form collection and contact management streamline lead capture and information storage, while its customisable pipeline views support sales teams in managing client interactions effectively. Central to its appeal is the commitment to solving the critical challenge of motivating teams to utilise sales and marketing software. 

Nutshell integrates with tools like Google Suite, Microsoft 365, and PandaDoc, making it a comprehensive solution for small businesses seeking to grow revenue and streamline their sales processes.

#12. Pipedrive

Image Credit: Pipedrive
Website:https://www.pipedrive.com/en
Contact:support@pipedrive.com (Email)
Price:From $12.50 – $74.90
Key Features:Lead management with chatbot integration
Communication tracking for calls and emails
Automated administrative tasks
Customisable sales reports
Mobile access with extensive app integrations

Pipedrive stands out as a feature-rich CRM solution, ideal for small businesses in Singapore focused on prioritising deals and forecasting revenue. Its ability to channel hot leads into sales pipelines and robust communication tracking gives businesses a comprehensive overview and control of their sales processes. 

Pipedrive’s strength lies in its automation capabilities and AI-driven insights, eliminating administrative burdens and offering deep business metrics. With over 350 integrations, it extends its functionality, ensuring a seamless workflow. 

Pipedrive’s customisable reports and real-time performance tracking against set goals make it an invaluable tool for small enterprises seeking to optimise their sales strategies and maintain a competitive edge in Singapore.

#13. Nimble

Image Credit: Nimble
Website:https://www.nimble.com/
Contact:sales@nimble.com (Email)
Price:$29.90 per month$24.90 per month
Key Features:Relationship-focused CRM for teams
Unified contact data from multiple sources
Cross-platform accessibility
Workflow management for growth
Microsoft and Google integrations, with email marketing features

Nimble stands out as a top contender in CRM solutions, particularly suited for the best CRM software for small businesses in Singapore. It’s designed for professionals who value nurturing customer relationships, offering a seamless experience across all digital channels. 

Nimble’s ability to automatically enrich contact data with social and business insights and its capability to manage business processes effectively make it a robust tool for relationship management. 

Its features include social profile matching, browser and email extensions, and comprehensive workflows and automation, making it an indispensable asset for solopreneurs and business teams focused on growth and customer-centric strategies.

#14. Streak

Image Credit: Streak
Website:https://www.streak.com/
Contact:https://www.streak.com/contact-sales
Price:Free trial available
Paid plans start from $15 per user per month – $129 per user per month (USD)
Key Features:Automatic data capture from contacts and emails
G Suite integration for efficient data access
Email, notes, and call log sharing among team members
View tracking and mail merge options
Customisable pipeline management for various workflows

Streak stands out as a unique CRM solution, fully integrated within Gmail, making it an excellent choice for small businesses in Singapore. It transforms the familiar email inbox into a powerful CRM tool, capturing data automatically from contacts and emails. 

Streak’s built-in G Suite integrations allow for quick access and management of data, enhancing team collaboration by sharing emails, notes, and call logs. The software offers features like view tracking, mail merge, and scheduling, all from within the email interface. 

Streak’s adaptability extends to managing various workflows, from sales to project management and support, all customisable to specific business needs. This deep integration and intuitive design make Streak an efficient and user-friendly CRM option for Singapore’s small businesses.

#15. Bitrix24

Image Credit: Bitrix24
Website:https://www.bitrix24.com/
Contact:info@bitrix24.com (Email)
Price:$49 – $399 (USD)
Key Features:Customer contact centre and detailed reporting
Comprehensive sales pipeline management
Lead tracking with web forms
Multichannel communication and marketing automation
Sales analytics and a mobile app for on-the-go management

Bitrix24 is a formidable choice in CRM software, particularly for the best CRM software for small businesses in Singapore. It addresses common business challenges such as miscommunication and delayed responses, placing customers at the core of business operations. 

Bitrix24 enhances business efficiency, enabling the management of numerous customer interactions simultaneously while providing a deep understanding of client’s needs. Its array of features, including a customer contact centre, detailed reports, sales pipeline management, and marketing automation, positions it as a robust tool for sales departments. 

Notably, Bitrix24 is accessible even to the smallest businesses, offering a customisable platform that integrates well with various tools, making it a versatile and inclusive solution for Singapore’s diverse business landscape.

#16. BenchmarkONE

Image Credit: BenchmarkONE
Website:https://www.benchmarkone.com/
Contact:Visit their website to fill out a contact form
Price:Free trial available
Paid plans start from $199 – $399
Key Features:Integration with email clients for conversation tracking
Dynamic segmentation and lead scoring
Real-time activity and website tracking
Comprehensive deals pipeline analysis

BenchmarkONE is a key player in sales and marketing software, particularly for small businesses and marketing agencies in Singapore. It simplifies the complex landscape of CRM tools with an all-in-one, affordable platform that propels relationships into sales. 

The software integrates with email clients to keep track of conversations and contact profiles, offering real-time insights into customer interactions. BenchmarkONE’s functionality includes dynamic contact filtering, segmentation, and efficient deal tracking, ensuring businesses stay on top of their sales goals. 

With its focus on ease of use and real-time activity monitoring, BenchmarkONE is an excellent choice for small businesses in Singapore looking to increase sales and forge stronger customer relationships.

#17. EngageBay

Image Credit: EngageBay
Website:https://www.engagebay.com/
Contact:
Price:Free trial
Paid plans start from $12.74 per user per month – $101.99 per user per month
Key Features:Unlimited contact storage and management
Deal management and sales automation
Advanced marketing automation features
Email sequences and template builder
Integrated helpdesk with ticket management

EngageBay is a comprehensive solution for small businesses in Singapore seeking the best CRM software. It offers a unified platform for managing customer interactions, marketing automation, helpdesk support, and live chat software, catering to every aspect of customer relationship management. 

The software provides a full view of customer interactions, aiding businesses in developing deeper insights for better sales outcomes. EngageBay’s versatility extends to data analytics, sales activity reporting, and inventory management, ensuring a holistic view of prospects. 

It also prioritises data security and user-friendliness, making it a formidable choice for small businesses in Singapore looking for a CRM that integrates sales, marketing, and support in one seamless package.

#18. Insightly

Image Credit: Insightly
Website:https://www.insightly.com/
Contact:https://pages.insightly.services/ContactInsightlySales
Price:$29 – $99 (USD) per user per month
Key Features:Sales Pipeline & Lead Management
Opportunity Management with Customisable Pipelines
Business Workflow & Process Automation
Validation Rules & Advanced Permissions
Comprehensive Project & Task Management

Insightly offers an affordable and powerful CRM solution, making it an excellent choice for the best CRM software for small businesses in Singapore. Known for its scalability, Insightly grows with your business without becoming obsolete. 

It stands out for its ease of use and adoption across organisations, ensuring a functional and user-friendly CRM. With robust features for building and converting sales pipelines, managing sales leads, and automating business workflows, Insightly enables businesses to streamline their processes and focus on growth. 

Its advanced permissions and validation rules ensure data integrity and compliance, while project and task management tools facilitate post-sale customer engagement. Insightly’s customisable CRM and email management further enhance its appeal, providing businesses with a comprehensive solution to build lasting customer relationships and drive efficient outcomes.

#19. Keap

Image Credit: Keap
Website:https://keap.com/
Contact:https://keap.com/contact
Price:$159  – $229 per month
Key Features:Automated Lead Capture and Organisation
Centralised Data Management
Personalised Follow-up Triggers
Easy Migration from Competing Platforms
Integration with Key Business Apps

Keap offers an organised and automated approach to client management, ideal for small businesses in Singapore looking to streamline their operations. It captures new leads automatically through various channels, including custom lead forms and social media, centralising all data for easy access and action. 

Keap’s ability to trigger personalised follow-ups transforms lead management, enhancing conversion. With its hassle-free integration capabilities and vast apps, Keap simplifies the process of syncing and automating various business functions. 

Keap provides easy migration from other platforms, ensuring a smooth transition. Its focus on lead capture and management positions Keap as a valuable tool for small businesses in Singapore seeking to boost their CRM efforts effectively.

#20. Agile CRM

Image Credit: Agile CRM
Website:https://www.agilecrm.com/
Contact:care@agilecrm.com (Email)
sales@agilecrm.com (Email)
Price:Free trial available
Paid plans start from $8.99 – $47.99 (USD)
Key Features:Integrated sales, marketing, and service automation
Telephony, appointment scheduling, and project management
Marketing automation and landing page builder
Social media integration and email marketing
Comprehensive helpdesk and ticketing system

Agile CRM stands out as an all-in-one, affordable, and next-generation CRM software, making it a top pick for small businesses in Singapore. It automates sales, marketing, and service on a single platform, ensuring data integrity and consistent messaging. 

Agile CRM is celebrated for its modern features, easy implementation, and exceptional support, all at a competitive price. Sales features such as telephony, appointment scheduling, project management, marketing automation, and email tracking make Agile CRM a comprehensive solution. 

Its service capabilities, including a helpdesk and knowledge base, also enhance customer experience. Agile CRM’s integration capabilities with platforms like Twitter, Facebook, and LinkedIn further extend its utility, making it a well-rounded choice for small businesses aiming to streamline their operations.

#21. SugarCRM

Image Credit: Sugar CRM
Website:https://www.sugarcrm.com/au/
Contact:+65 6929 0889 (Call)
salesna@sugarcrm.com (Email)
Price:$49 – $1,000 (AUD)
Key Features:Robust cloud infrastructure with AI-powered predictions
Comprehensive configuration and customisation options
Time-awareness for detailed customer journey tracking
Marketing automation and sales force automation
Customer service platform for enhanced customer experiences

SugarCRM offers a robust solution for small businesses in Singapore, connecting sales, marketing, and service teams to focus on productivity and customer engagement. Its key features include a robust cloud infrastructure for scalability and security, AI-powered predictions for customer insights, and comprehensive configuration options for customisation. 

The platform’s unique time-awareness feature provides a historical record of customer interactions, enhancing situational awareness. SugarCRM’s marketing automation, sales force automation, and customer service platforms are designed to automate critical processes, allowing businesses to focus on strategic growth. 

Its flexibility in deployment, including on-premises options and a range of add-ons, ensures that SugarCRM can be tailored to meet the specific needs of small businesses in Singapore, making it an attractive choice for companies seeking an efficient and adaptable CRM solution.

#22. Zendesk

Image Creidt: Zendesk
Website:https://www.zendesk.com/
Contact:https://www.zendesk.com/contact/
Price:$19 – $115 per user per month
Key Features:AI tools and workflow automation for agent efficiency
Unified workspace for faster channel switching
Omnichannel support (email, live chat, phone, social media)
Customisable reporting and analytics
Seamless integration with business tools

Zendesk distinguishes itself as a powerful support software ideally suited for small businesses in Singapore. It maximises agent efficiency with AI tools and workflow automation, providing a unified workspace for faster channel switching and collaboration. 

Zendesk facilitates better customer conversations, offering omnichannel support and allowing customers to reach businesses through their preferred channels. Its reporting and analytics capabilities further underscored this adaptability, enabling businesses to quickly adapt to changing customer needs and trends. 

Zendesk supports over 100,000 businesses globally, providing a complete customer service solution that is easy to use and scales with your business. It empowers teams and keeps businesses in sync, offering solutions that foster better customer relationships. 

Zendesk’s open and flexible platform, quick setup, and customisation options make it ideal for small businesses in Singapore seeking innovative and effective customer service solutions.

#23. Spotler

Image Credit: Spotler
Website:https://www.spotlercrm.com/
Contact:https://www.spotlercrm.com/about-us/contact-us
Price:Free 14-day trial
Paid plans start from $21 – $64
Key Features:Sales management and customer interaction tracking
Comprehensive marketing campaign management
Efficient customer service management
User-friendly CRM with easy setup
Built-in email marketing and GDPR compliance

Spotler CRM offers everything a small business in Singapore needs in a CRM system, combining sales, marketing, and customer support features in one easy-to-use yet powerful system. Its sales tools manage customers and prospects efficiently, while the marketing features support campaign execution and management. 

Spotler CRM delivers great customer service, handling all support requests effectively. This award-winning CRM software is designed for growing B2B teams, offering an intuitive setup and simple use, allowing for quick team training. Spotler CRM’s commitment to customer support is evident in its free and comprehensive customer service, including tutorial videos and in-product help guides. 

With integrated advanced marketing solutions, businesses can build campaigns and send newsletters directly from the CRM system, streamlining marketing processes. Spotler CRM adapts to the changing needs of growing businesses, offering scalability and customisation services, making it an ideal CRM choice for Singapore’s evolving small business landscape.

#24. Freshworks

Image Credit: Freshworks
Website:https://www.freshworks.com/crm-platform/
Contact:sales@freshworks.com (Email)
Price:Free trial available
Paid plans start from $15 – $69
Key Features:Comprehensive Customer Service and Marketing Integration
AI-Powered Insights and Analytics
Customisable and Scalable Neo Platform
Extensive Marketplace with Over 1,200 Apps
Robust Collaboration and Communication Tools

Freshworks presents an all-in-one solution for customer engagement, making it a strong contender in the market for the best CRM software for small businesses in Singapore. It encompasses tools for customer service, lead conversion, and sales closure, ensuring a holistic approach to customer relationship management. 

Freshsales, a component of Freshworks, accelerates the sales process with AI-powered insights, aiding businesses in meeting revenue targets effectively. The Neo Platform, the backbone of Freshworks, offers a seamless and scalable experience, adaptable to various business needs through customisation and integration. 

Its marketplace, AI capabilities, and collaboration tools facilitate efficient operations across functions. Freshworks’ emphasis on creating a unified, data-driven customer experience positions it as an innovative and versatile CRM choice for businesses in Singapore looking to enhance their customer engagement and sales strategies.

#25. Vtiger CRM

Image Credit: Vtiger
Website:https://www.vtiger.com/
Contact:sales@vtiger.com (Email)
Price:$12 – $42
Key Features:Unified Customer Data View and Analytics
Intelligent Sales CRM with Contact Management
Multichannel Help Desk and Support Center
Efficient Marketing Automation
Comprehensive Project and Task Management

Vtiger CRM, renowned for being one of the best CRM software for small businesses in Singapore, offers a comprehensive and unified view of customer data, insightful analytics, and robust integrations. This all-in-one CRM solution enhances customer engagement, wins more deals, and fosters brand loyalty. 

Vtiger enables teams to make informed decisions with tools that provide the latest customer data, utilising historical insights to expedite deal closures and create efficient customer success teams. Its intelligent sales CRM features, such as 360-degree historical views and efficient deal management, increase sales wins and enhance communication through multiple channels. 

Vtiger’s multi-channel Help Desk and marketing automation streamline support and customer engagement, while its project management capabilities ensure successful project execution and customer billing. With its comprehensive feature set, Vtiger CRM is a versatile and efficient solution for Singapore’s dynamic small business sector.

#26. NetSuite

Image Credit: Netsuite
Website:https://www.netsuite.com/portal/products/crm.shtml
Contact:Visit their website for more information
Price:Visit their website for more information
Key Features:Streamlined lead-to-cash processes
360-degree customer view and sales performance management
Salesforce and marketing automation
Comprehensive customer service and support
Mobile accessibility for remote CRM data management

NetSuite CRM stands out as a premier choice for the best CRM software for small businesses in Singapore, offering a comprehensive cloud solution that integrates sales force automation, marketing automation, and customer service and support.

This CRM solution is adept at streamlining lead-to-cash processes, elevating productivity with a 360-degree customer view, and improving sales performance through advanced management tools. NetSuite CRM’s integration with ERP and ecommerce platforms ensures a seamless operation across business functions. 

Key features like sales force automation provide real-time access to customer data, while its analytics and reporting tools deliver role-based insights to improve decision-making. Additionally, NetSuite CRM’s mobile accessibility ensures that CRM data is always at your fingertips, enhancing flexibility and responsiveness for Singapore’s dynamic small business environment.

#27. Salesflare

Image Credit: Salesflare
Website:https://salesflare.com/
Contact:https://salesflare.com/contactus
Price:$29 – $99 per user per month
Key Features:Automated contact and company info-gathering
Automatic logging of meetings and phone calls
Document management per customer
Smart overview of opportunities
Digital engagement tracking

Salesflare is a simple yet powerful CRM solution, ideal for small and medium-sized B2B businesses in Singapore. This CRM automates the tedious task of data entry by gathering contact and company information from emails, email signatures, and social profiles. 

Salesflare’s ability to find business email addresses and automatically log meetings and phone calls saves valuable time and ensures no interaction is missed. Its organised document folder for each customer and an intelligent overview of opportunities help businesses stay on top of their sales process. 

The software also tracks digital customer engagement, providing real-time notifications for informed follow-ups. Salesflare’s emphasis on automation and ease of use makes it a CRM that teams will love to use, streamlining sales processes for Singapore’s growing businesses.

Conclusion About The Best CRM Software For Small Businesses In Singapore

The best CRM software for small businesses in Singapore is more than just a technological investment; it’s a strategic asset. These tools offer an unparalleled combination of customer insights, operational efficiency, and scalability, crucial for thriving in the competitive Singaporean market. 

With this knowledge, small businesses are well-equipped to make an informed choice, selecting a CRM system that meets their current needs and supports their growth ambitions. 

Note: For the latest and most recent updates on the above recommendations, refer to their respective website for the most accurate information.

Frequently Asked Questions About The Best CRM Software For Small Businesses In Singapore

How Are Cloud-Based CRM Solutions Beneficial For Small Enterprises In Singapore?

Cloud-based CRM solutions offer flexibility and scalability, ideal for small enterprises in Singapore. They allow remote access to customer data, which is crucial in today’s mobile-centric business environment. 

These systems also reduce the need for in-house IT infrastructure, saving costs and resources. Cloud CRM also provides seamless updates and integrations, keeping small businesses at the forefront of technology.

What Are The Best Practices For Training Staff On CRM Software In Singaporean Smes?

Effective training on CRM software in Singaporean SMEs involves a mix of hands-on sessions, regular workshops, and continuous support. Tailoring training to different roles is vital, ensuring relevance and practical application. 

Encouraging team collaboration during training can also enhance learning as staff share insights and tips. Post-training, ongoing support and refresher courses help adapt to updates or new features.

How Do Small Businesses In Singapore Measure The Roi Of CRM Software?

Small businesses in Singapore measure the ROI of CRM software by assessing improvements in customer engagement, sales efficiency, and marketing effectiveness. 

They also look at time saved in customer management processes and the impact of automation on productivity. Feedback from customers and employees also serves as a qualitative measure of CRM effectiveness.

What Is The Average Implementation Time For CRM Software In Small Singaporean Businesses?

The duration depends on the complexity of the software, the extent of customisation required, and the readiness of the business’s infrastructure. Faster implementation is often seen in businesses with clear objectives and dedicated teams for the rollout. Ongoing training and support post-implementation are also crucial for effective usage.

Jiade
Jiade

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